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FAQ

Can I use any light bulb or do I have to get them from you?

Our festoon lights are fitted with standard E27 screw in sockets, which are one the more common fittings used in Australia. Our low voltage festoons require specific 24 volt light bulbs that are suited to the low voltage power supply that we provide. If you don’t plan to purchase your globes from us be sure to

What is the IP rating of your products?

Commercial Festoon Lights – IP44
Commercial Fairy Lights – IP44
Low Voltage Power Supply Drivers/ Transformers – IP67
Festoon party lights – IP44

What is the distance between sockets and other technical specifications?

Festoon party lights – 0.5m spacing between sockets. Other product specs can be found on the individual product page underneath the “product specs” tab.
Commercial Festoon Lights 1m spacing – 1m spacing between sockets. Other product specs can be found on the individual product page underneath the “product specs” tab
Commercial Festoon Lights 0.5m spacing – 1m spacing between sockets. Other product specs can be found on the individual product page underneath the “product specs” tab

Are your festoon lights dimmable?

Commercial Festoon Lights – Yes, all of our commercial festoon lighting kits come with dimmable LED globes. We sell dimmers which have been fitted with male & female festoon connections so that you can easily add this to your kit. The dimmer comes with a remote control so that you can easily adjust the brightness of your kit.
Festoon Party Lights – These are not dimmable.

Can the bulbs be replaced?

Commercial Festoon Lights – Yes! All of our commercial festoon belts are fitted with E27 lamp holders sockets. This means that if you would like to change your globes for any reason you can simply unscrew the globe and screw in your new globe in seconds.
Festoon Party Lights – No, these globes are moulded to the fittings and cannot be replaced. However, the LED bulbs are shatterproof and quite durable and have on average around 20,000 hours of life in them so you shouldn’t have any foreseeable issues.

How long will it take to get my order?

We do our best to ensure you receive your order as quickly as possible. We dispatch orders from our Sydney location Monday – Friday usually within 1 business day once payment has been cleared.
NSW/ VIC/ ACT/ QLD delivery times are generally 1 – 3 business days.
WA/ SA / TAS / NT delivery times are between 3 – 6 business days.
If you require your order to be shipped overnight please contact us to organise express delivery (this will come at an extra cost)

Where are you located and can I pick up the Festoons?

We operate out of our Sydney based warehouse, however, we don’t have a showroom available to the public, our warehouse space is strictly used for storage to keep our costs down to ensure the lowest prices available.

Can your festoon be connected to make one long piece?

Commercial Festoon Lights – Yes, you sure can! You can connect as many festoon pieces together as the power supply permits. NOTE: Using our 220 watt power supply will connect power around 200m of festoon lighting.
Festoon Party Lights – Yes, you sure can! You can connect up to 5 pieces together to create one 50m long piece.

How long are your festoon belts/ cables/ strings?

Our festoon belts come in 10m long pieces which can be joined together with the male & female waterproof connections on either end of the belt.

Do your festoons lights come with bulbs?

 

Commercial Festoon Lights  Yes, you are given the option to select the light globes that you would like to add to your festoon kits, alternatively you can select no globes and source your own. Please keep in mind the globes need to be 24 volt input.
Festoon Party Lights – Yes, these lights come fitted with light bulbs that cannot be removed.

 

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FESTOON HOUSE

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(02) 9159 6979
Monday – Friday, 9am – 7pm
Saturday – Sunday, 9am – 5pm

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