Shipping & Delivery Details

Couriers
All orders are delivered by either TNT Express, or Australia Post.

Warehouse Location
We process and dispatch orders from our Sydney warehouse, Monday – Friday.

Handling // Processing Time
All in-stock items will be processed and dispatched from our Sydney warehouse within 2 business days from receipt of payment.

Tracking Numbers
Tracking numbers are provided once we have processed orders for pickup. Tracking numbers are generally activated once the courier has picked up the goods and have them onboard for processing at their sorting facility.

Signature Upon Delivery / Authority To Leave
A signature is required for proof of delivery by you or an agent. All deliveries require a signature unless you tick an authority to leave without a signature. In this instance, neither Festoon House, Decorative Lighting Australia nor the Courier Company will accept any responsibility for the continued safe custody of the goods or its security and no proof of delivery shall be required to be supplied. With an ‘Authority to Leave’ the risk for the goods passes to the purchaser (you) immediately upon delivery.

For the security of any delivery, we strongly recommend a delivery address where someone is in attendance between the hours of 8:30 am and 5:30 pm Monday – Friday to sign for the goods.

Expected Delivery Times
Festoon House will endeavour to ship all in-stock products of your order within 2 business days once pay payment cleared.

Typical delivery times after dispatch from Sydney are:

Eastern States NSW/VIC/ACT/QLD are between 1 – 3 business days.
Other States WA/SA/TAS/NT delivery times are between 3 – 6 business days.
Rural locations, please allow an additional 1 – 2 business days on the above estimates.

Shipping Rates
Orders with a total product value over $49 are eligible for free Australia wide delivery, the free delivery option will be selected by default once the cart total is above $49. Orders under $49 are subject to our $19 flat rate shipping fee. Both the $19 and free delivery options are shipping out using the same carriers at the same speed using TNT or Australia post.

Order Status
We process orders on regular business days, Monday – Friday, in the order in which they were received.

If you have questions about the status of your order, email us at [email protected] and we will be happy to assist you.